Refund policy
30-Day Money-Back Guarantee
We want you to wear your orthotics, not just look at them. You have 30 days from delivery to try them. If you’re not satisfied for any reason, return them, even lightly worn, for a full refund of your purchase price.
How to return
- Call us at (866) 443-7463 or email PineValleyOrthotics@gmail.com within 30 days of delivery so we know your return is coming.
- Send the orthotics to: Pine Valley Orthotics, 9 Monterey Bay Lane, Tinton Falls, New Jersey 07724. We recommend a trackable shipping method.
- Once we receive your return, we’ll issue your refund to your original payment method. Please allow up to 2–4 weeks for it to appear, depending on your bank.
Return shipping
Return shipping is paid by the customer, unless your order arrived damaged, defective, or incorrect. In that case we’ll cover it and send a replacement or refund, your choice.
Custom orthotics
Custom orthotics are made to your individual fit. Please call us to discuss returns or adjustments on custom orders.
Cancellations
To cancel, contact us before your order ships. Orders can’t be cancelled once they’ve shipped, but they’re covered by our 30-day guarantee.
Questions
Call (866) 443-7463, email PineValleyOrthotics@gmail.com, or write to Pine Valley Orthotics, 9 Monterey Bay Lane, Tinton Falls, New Jersey 07724.